Throughout the money transfer process, we will notify you via Text message and or e-mail when any status changes are made to your order — and this, of course, includes when your recipient receives their funds. We want to make sure you are aware of any changes to your order when they happen, as they happen.
Given this, here are some of the other order status notification e-mails that we will send out to alert you of important changes:
Transaction Sent: We will send you an e-mail to let you know that you have successfully placed an order for a money transfer and that it has been processed.
Order Sent for Review: If your transaction is flagged for Review for security or compliance reasons, we will notify you immediately, both on the confirmation page and receipt email. Your security is our no. 1 priority so; in this case, we ask that you give us a call to answer a couple of questions so that we can process the transaction. Please note, if this happens, there will be a delay in processing your order until we are able to release the transaction. Once the transaction has been released from Review and is available for pickup at the payer location, we will send you an SMS notification at the phone number we have on file.
Order Cancellation: There are several reasons a transaction may be cancelled. Some of these reasons include, a customer requested cancellation, incorrect account details or the time limit to pick up the funds has expired. If your order is cancelled for any reason, we will notify you right away.
Transaction Paid: We will send you an e-mail to let you know that your recipient has picked up his or her funds or once the transfer is ready for bank deposit.