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If you think there has been an error or problem with your Intermex remittance transfer:
You must contact Intermex within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:
Intermex will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. Intermex will tell you the results within three business days after completing our investigation. If Intermex decides that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
You have the right to cancel a remittance transfer and obtain a refund of all funds paid to Intermex, including any fees. In order to cancel, you must contact us at 1-800-670-8611 or email [email protected] within 30 minutes of payment for the transfer.
When you contact Intermex, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient's account.